Course Content
Responsibilities of Training Field Coordinator (TFC) and Training Field Monitor (TFM)
Trainer/Facilitator Evaluation Checklist
Completing this course successfully the TFC and the TFMs will be competent enough to manage each of the training events and they will be capable to produce necessary report(s) as per project demand.
Grade C Training Event Management Course
About Lesson

Proposed Scope of BHB Project

A. MSH Implemented TA (GPP Component)

MSH, as a TA implementing agency, will work closely with DGDA, PCB, BCDS, and other stakeholders to strengthen regulations and improve GPP in the Bangladesh retail pharmaceutical sector. MSH will facilitate the accreditation of a minimum of 4,000 medicine outlets during the proposed extension.

Improving GPP in Bangladesh

i) Creating demand for GPP in Bangladesh

Objective: Raise awareness of policy makers and the public about GPP

Expected Result: Policy makers and clients will be made aware of GPP (e.g., not selling antibiotics without prescription, maintaining temperature for temperature-sensitive medicines, not selling unregistered medicines, and not selling expired medicines) and will demand that GPP be maintained. At least 50 policy makers and 6,000 clients will be made aware of GPP through programme activities.


  • Develop critical awareness-raising messages
  • Identify and engage electronic, print, and social media to raise mass awareness through TV crawlers, news articles, round table discussions, television commercials, and talk shows

ii) Increasing capacity of target medicine outlets for GPP

Objective: Improve GPP in private retail medicine outlets

Expected Results

  • Approximately 10,000 licensed medicine outlets pre-assessed and information uploaded onto DGDA website
  • 6,000 targeted medicine dispensers trained on GPP and COVID-19-related issues
  • At least 4,000 target private retail medicine outlets accredited by the end of the programme (totaling approximately 6,000 retail medicine outlets accredited between September 2018–December 2022)
  • Increased capacity of PCB to mentor pharmacists; PCB will effectively use e-learning course with FAQs for continuous capacity building of dispensers


  • Pre-assess 10,000 retail medicine outlets
  • Develop training modules for diploma pharmacists (B grade)
  • Organise training on GPP and COVID-19-related issues for approximately 6,000 qualified medicine dispensers
  • Improve pharmaceutical waste management in retail medicine outlets:
    • Identify poor areas of pharmaceutical waste management, focusing on controlling drivers of antimicrobial resistance, including at the end user level
    • Develop pharmaceutical waste management standard operating procedures
    • Develop posters showing step-by-step process of pharmaceutical waste management for retail medicine outlets
  • Support retail medicine outlets to improve pharmacy management by providing pharmacy management software training to owners and/or dispensers to reduce the sale of expired medicines, unregistered medicines, falsified medicines, and medicines sold at Maximum Retail Price
  • Pilot the integrated pharmacy management software at selected sites
  • Carry out post-assessment of approximately 6,000 medicine outlets where trained dispensers work

iii) Strengthen regulatory capacity of DGDA and PCB

Objective: Enhance DGDA capacity to regulate retail medicine outlets

Result: DGDA better able to regulate the retail pharmaceutical sector


  • Support DGDA in carrying out its regulatory function including automating the licensing and renewal process
  • Facilitate DGDA accreditation of at least 4,000 private retail medicine outlets with certificates and logos for Model Pharmacies and Model Medicine Shops
  • Build capacity for pharmacy management and expiry tracking in retail medicine outlets
  • Develop standard operating procedures for managing medicines from the distribution point to retail medicine outlets

Objective: Strengthen PCB regulatory capacity to maintain good pharmacy practices

Result: PCB’s capacity in in delivering standard pharmacy education and oversight improved


  • Enhance PCB’s capacity to mentor pharmacists through FAQs and e-learning (initially with two BHB staff members’ support)
  • Strengthen PCB’s automated system to register pharmacists
  • Create mechanism for clients to file online complains/ grievances and support PCB to address them

iv) Generate evidence in pharmacy practices in Bangladesh and policy advocacy

Objective: Promote evidence-based policy decisions in pharmacy practices

Result: Successful evidence-based advocacy carried out on at least two GPP-related issues


  • Assess policy makers’ and the public’s knowledge and understanding of GPP and their rights through baseline and end-line studies
  • Assess the private retail medicine sector’s supply chain management system and conduct a requirement analysis for retail medicine outlets to integrate e-ordering
  • Advocate for mechanisms for C grade dispensers to progress academically to become diploma pharmacists; review existing curriculum, identify gaps, and develop a potential condensed course for C grade to upgrade to B grade

B. MSH-procured TA

During this proposed extension period, MSH will implement, monitor, and follow-up on continuing TA activities and will procure new TA activities identified by MOHFW line directors and approved by the TAC and FCDO.

Objective: Enhance achievement of the 4th HPNSP objectives

Result: 4th HPNSP priority health system areas improved


  • Support line directors to develop need-based terms of references
  • Support the organization of TAC meetings
  • Facilitate Annual Program Review–Steering Committee meetings, disseminations, and policy dialogue
  • Hire consulting firms and individual consultants based on TA needs identified by HPNSP line directors and TAC within a reasonable time
  • Oversee the TA implementation process and facilitate oversight by the respective line directors as required
  • Facilitate and ensure line director sign-off of TA reports
  • Keep track of TA procurement and implementation through the TA management tracker tool and share it with MOHFW and FCDO as required
  • Track TA payments and budget and report on those items
  • Facilitate TA harmonization workshops among the development partners as required by the MOHFW